Connected, made clear.

I work across connected devices, apps, cloud, onboarding, and support. My job is to make setup clear and recovery possible when something goes wrong.

Thermostat Companion onboarding and climate dashboard shown on three iPhones
Thermostat Companion Designed and built in SwiftUI View project

Selected work

Professional product work, live products, and tools I have built myself.

All projects

Most connected-product problems happen at the handoffs.

A device can work, the app can work, and the cloud can work - and setup can still fail. I focus on those handoffs and on the teams that own them.

How I work

Product direction

Define the user problem, the product boundary, and the decisions teams need before building.

Product framing / Roadmap decisions

Onboarding and recovery

Design setup, system states, failure messages, and recovery paths across the device and app.

Setup flows / State and error maps

Support and automation

Decide what people can solve themselves, what automation can handle, and when a person needs to take over.

Support journeys / Virtual agent scope

Privacy and compliance

Make data collection, consent, retention, and user controls part of the product design from the start.

Data maps / Consent wording

Latest note

Notes on product work, connected technology, privacy, and open protocols.

A portable website with Nostr at the edges

How Jelm treats the website as the canonical home while using Nostr and Blossom for identity, syndication, and media durability.

Read note

I'm open to the right product leadership role.

I'm interested in work across connected devices, mobile onboarding, support, and applied AI.

Contact me